Order Issues and Review
How to report a problem with a Lebseh order, which details to send, and how the case review works.
Lebseh Team · 3 min read
If there is a problem with an order after delivery, contact Lebseh promptly so the case can be reviewed. Do not send an item back or hand it to a courier without instructions from Lebseh.
What to send
- The order number and the phone number used for the order.
- A concise description of the problem and when it was noticed.
- Clear photos of the item, print, packaging, and shipping label when relevant.
- The outcome you are requesting, so the team can understand the case.
What happens next
Lebseh reviews the order record and the information supplied. The available next step depends on the reported issue, the item, and the order status. We will explain the result and any required instructions after the review.